Herefordshire residents who have reached the qualifying age and many disabled people (for details see below) are entitled to an English National Concessionary Bus Travel Pass. This pass allows:
There is no charge for the pass, but a fee of £10 is payable to replace lost passes.
* "Local buses" are those which run to a published timetable, observe all bus stops on their line of route and on which passengers pay fares to the driver. Coach tours, excursions, school contract buses and National Express-type long distance services are NOT "local buses" and are excluded. National Express Coaches, however, offers a £10 annual Senior Coachcard to people over 60 giving 1/3 off coach travel including journeys to airports.
Please also note that this is an ENGLISH national scheme and does not cover journeys that are wholly in Wales, Scotland, Northern Ireland, the Channel Islands or the Isle of Man.
The qualifying age for the scheme is being raised gradually from 60 to 65 in line with changes to the state pension age. The following table shows when you become eligible for a pass and when you may apply.
|Date you were born (inclusive)||Date you will be eligible for a bus pass||Earliest* date you may apply|
|Before 6 November 1951||6 May 2013||6 April 2013|
6 November 1951 - 5 December 1951
6 July 2013
|6 June 2013|
|6 December 1951 - 5 January 1952||6 September 2013||6 August 2013|
|6 January 1952 - 5 February 1952||6 November 2013||6 October 2013|
|6 February 1952 - 5 March 1952||6 January 2014||6 December 2013|
|6 March 1952 - 5 April 1952||6 March 2014||6 February 2014|
* You may, of course, apply at any time after these dates.
The qualifying age will continue to increase by two months per year until 2020, when it will be the 65th birthday. It will then continue to increase in line with changes to the state pension age.
Applications from older people should be made in person at one of the Council's Customer Service Centres at
For details of opening times see the Customer Services page
Application forms are available at any of the Customer Service Centres listed above.
Please bring proof of your age and address and a passport-sized colour photograph. When your application has been verified a bus pass will be ordered and will be posted to you. In order to allow time for this process you may apply up to one month before the date you become eligible.
You can request a copy of the explanatory leaflet "Concessionary Bus Travel in Herefordshire and the Rest of England"" from the following email link email@example.com. The leaflet can also be read and downloaded from the Resources box at the foot of the page. Please include your full name and postal address when you order a copy by email. Please note that applications for passes made on grounds of age cannot be dealt with by post.
Applications are also invited from the following people who should also apply at one of the Council Info Shops listed above, taking with them a passport-sized colour photograph and documentary evidence* of their disability: These applications can be made at any time.
* "Documentary evidence" means a Certificate of Registration as a blind or partially-sighted person OR a letter from your doctor or optician confirming that your eyesight is such that you could be registered, or a letter from the Department for Work and Pensions (DWP) showing how your Disability Living Allowance is calculated.
If you apply under one of the following criteria we will need to consult your doctor:
We will deal with these applications by post. You can request an application form or a copy of the explanatory leaflet "Concessionary Bus Travel in Herefordshire and the Rest of England"" from the following email link firstname.lastname@example.org. The leaflet can also be read and downloaded one from the Resources box at the foot of the page. Please include your full name and postal address when you order a copy by email. Please note that applications for passes made on grounds of age cannot be dealt with by post.
If you qualify for a concessionary bus travel pass (due to your age or a disability) but cannot use buses without help from another person you may be eligible for a pass that allows someone to travel with you. Companion Passes are automatically available to anyone who is in receipt of either the Higher-Rate Attendance Allowance OR the Disability Living Allowance with the mobility component and the care component both paid at the higher rate. If you do not qualify automatically you may still be eligible, but we will need confirmation from your doctor that you are unable to travel independently.
The companion does not have to be the same person every time.
In all cases you should tick the "companion pass required" box on the application form and produce a copy of a letter confirming receipt of the relevant allowance unless we will need to approach your doctor.
Please note that the companion entitlement is provided by Herefordshire Council and is not part of the national scheme. Unfortunately, your companion will only be able to travel free of charge on journeys that start or finishes in Herefordshire. Your pass, however, will allow YOU to have free, off-peak, local bus travel throughout England.
For more information on the English National Concessionary Travel Scheme please see the leaflet "Concessionary Bus Travel in Herefordshire and the rest of England" in the Resources box below.
Applications to renew English National Concessionary Bus Travel Passes issued by Herefordshire Council should be submitted 4-6 weeks in advance of the expiry date shown on the pass. You must complete an application form (available from any of the Council's Customer Service Centres shown above) ensuring that the renewal box is ticked. A passport-sized colour photograph can be provided but may not be required (we will contact if you do need to provide one). If you are renewing your pass as a disabled person, you will need to complete the doctor's details on the back of the form unless you can provide evidence that you:
Once completed the form can either be handed in at any Customer Service Centre or posted to:
PO Box 236
Concessionary bus passes issued by other local authorities in England can be used for journeys starting in Herefordshire between the hours of 09.30 and 23.00 on Mondays to Fridays and at all times on Saturdays, Sundays and Bank Holidays. All English passes that include companion travel are accepted for journeys by the holder and a companion in Herefordshire at the times stated above. Passes (including companion passes) issued by Malvern Hills District Council and Shropshire Council can be used for cross-boundary journeys between those areas and Herefordshire at all times. Only passes issued by Herefordshire council and Welsh local authorities are valid for journeys across the Welsh border.
The document that forms the legal basis of the Council's concessionary travel scheme was published in March 2011 and the required notice is therefore given under section 150 (1) of the Transport Act 2000. Copies of the document may be inspected at the Council's office at Plough Lane, Hereford and can also be downloaded from the Resources box below.
If you lose your bus pass you can report it to any Council Info Shop or Info Centre (listed above) or by writing to: Concessionary Travel, Herefordshire Council, PO Box 236, HEREFORD HR4 0WZ. There is a charge of £10 for a replacement pass which is payable at the time the loss is reported. This charge can be made in cash or cheque at any Info Shop or Info Centre or by cheque only if reporting by post. Cheques should be made payable to "Herefordshire Council". Please note that once a replacement pass has been ordered the original pass will be cancelled and therefore the fee cannot be refunded even if the original pass is subsequently found.
Passes that have been stolen will be replaced free of charge if you have reported the theft and are able to provide a Police incident number.
Bus passes issued under the old Herefordshire concessionary bus travel scheme are no longer valid, despite any later date which may be shown on the pass. If you hold a Herefordshire bus pass and have not yet applied for an English national pass you should do so as soon as possible.
Herefordshire Council can supply a Senior Railcard to Herefordshire residents aged 60 or over. The card gives a 1/3rd discount on most rail tickets for one year and is available at a price of £28 (from 20 May 2013) giving a £2 discount on the station price (£30 from 20 May 2013). Apply in person to the Council's Info Shops (Customer Service Centres) at Hereford (Franklin House,) Bromyard (Rowberry Street), Kington (Mill Street), Leominster (Corn Square), Ledbury (St. Katherine's) and Ross-on-Wye (Cantilupe Road). Persons intending to obtain a Railcard should take with them proof of their age and address. The price and availability of a railcard from the council is subject to change without notice as it depends on the price from which railcards can be obtained from the railway authorities. Please note that once existing stocks of railcards have been sold, the Council will no longer sell them due to increasing costs. However, they will still be available at rail stations and online from http://www.railcard.co.uk/
The Disabled Person's Railcard gives a similar level of saving, which in this case also applies to another person accompanying the pass holder. Unfortunately, the Council is unable to supply these railcards, but full details and an application form can be obtained from:
Disabled Person's Railcard Office, PO Box 163, Newcastle-upon-Tyne, NE12 8WX
More information is also available:
The Public Transport Manager
PO Box 236
Tel: (01432) 260211
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